Refund and Cancellation Policy
Effective Date: October 26, 2025
Refund Eligibility
Refunds are only issued in the following circumstances:
- Billing errors or duplicate payments
- Unfulfilled service requests caused by La Casa Logistics LLC
- Service cancellation within the allowed timeframe
- Technical failures preventing service delivery
Refund requests must be submitted in writing to info@lacasalogistics.com within 7 business days of the transaction date.
Non-Refundable Circumstances
The following situations are non-refundable:
- Completed dispatch services
- Cancelled loads without proper notice (less than 4 hours before dispatch)
- Third-party transaction or processing fees
- Services rendered as requested
- Cancellations due to client-side issues
Cancellation Policy
Cancellation Timeline:
- More than 24 hours before dispatch: Full refund minus 5% administrative fee
- 4-24 hours before dispatch: 50% refund
- Less than 4 hours before dispatch: No refund
- After dispatch has begun: No refund
Refund Processing
- Approved refunds are returned to the original payment method
- Processing time: 5–10 business days
- We are not responsible for bank or processor delays
- Refund status can be tracked via email confirmation
How to Request a Refund
- Send an email to info@lacasalogistics.com with your order/dispatch ID
- Include the reason for the refund request
- Provide supporting documentation if applicable
- Our team will review and respond within 2 business days
Contact Us
For refund inquiries, contact:
La Casa Logistics LLC
📧 info@lacasalogistics.com
📞 +1 (512) 524-6789