Privacy Policy

Privacy Policy

Effective Date: February 10, 2026

1. Information We Collect

We collect personal and business data necessary to perform our towing and roadside assistance services:

• Full name, phone number, and email address
• Vehicle information and location data
• Service request details and history
• Payment information (processed securely through payment processors)
• IP addresses and technical data for analytics and security
• SMS consent information if you opt-in to text message notifications

2. How We Use Your Information

• To provide and improve our towing and roadside assistance services
• To communicate service updates, dispatch information, and billing
• To process secure payments and refunds
• To send SMS notifications if you have opted in (SMS consent is not shared with third parties)
• To comply with U.S. transportation and data protection regulations
• To prevent fraud and enhance security

3. SMS Consent & Communications

SMS Consent is Not Shared with Third Parties

If you consent to receive SMS text messages, your consent information and phone number will only be used by LaCasa Roadside Assistance to send service updates, dispatch notifications, and emergency alerts. Your SMS consent is not shared with third parties or affiliates under any circumstances. You can opt-out of SMS communications at any time by replying STOP to any text message.

4. Data Protection and Security

• All data transmissions are encrypted via SSL/TLS
• Information is stored on secure U.S.-based servers
• Only authorized personnel have access to customer data
• Payment details are never stored by LaCasa Roadside Assistance; they are handled by payment processors under strict PCI compliance
• We conduct regular security audits and updates

5. Sharing of Information

We may share limited data with:

• Dispatch and towing partners for service delivery
• Payment processors for billing and refunds
• Legal authorities if required by court order or law
• Service providers who assist in our operations

Important: We do not sell or rent personal data to third parties. SMS consent information is never shared with third parties or affiliates.

6. Data Retention

We retain data only as long as necessary for legal, regulatory, and operational reasons. Typically, we retain:

• Transaction records for 7 years (IRS compliance)
• Customer contact information until account closure
• Service records for 3 years for operational reference

Clients may request deletion by emailing support@lacasalogistics.com.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Opt-out of SMS messages by replying STOP to any text

8. Contact Us