Privacy Policy

Privacy Policy

Effective Date: October 26, 2025

1. Information We Collect

We collect personal and business data necessary to perform our logistics coordination services:

• Full name, company, phone number, and email address
• Freight, dispatch, and route details
• Payment data processed through Stripe or RoadSync
• IP addresses and technical data for analytics and security
• Location data for dispatch coordination

2. How We Use Your Information

• To provide and improve our logistics coordination services
• To communicate dispatch updates, billing, and support
• To process secure payments
• To comply with U.S. transportation and data protection regulations
• To prevent fraud and enhance security

3. Data Protection and Security

• All data transmissions are encrypted via SSL/TLS
• Information is stored on secure U.S.-based servers
• Only authorized personnel have access to operational data
• Payment details are never stored by La Casa Logistics LLC; they are handled by Stripe and RoadSync under strict PCI compliance
• We conduct regular security audits and updates

4. Sharing of Information

We may share limited data with:

• Partner carriers and brokers for service delivery
• Payment processors for billing and refunds
• Legal authorities if required by court order or law
• Service providers who assist in our operations

We do not sell or rent personal data to third parties.

5. Data Retention

We retain data only as long as necessary for legal, regulatory, and operational reasons. Typically, we retain:

• Transaction records for 7 years (IRS compliance)
• Customer contact information until account closure
• Dispatch logs for 3 years for operational reference

Clients may request deletion by emailing info@lacasalogistics.com.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

7. Contact Us